Impossible contact form

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  • Updated 3 years ago
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I have been trying to email koodo from their website for 2 days now.

https://secure.koodomobile.com/accoun...

I cant even contact them!

EVERY TIME i try to email them, the form forces me to LOG IN AGAIN and it errors out when trying to get me to the page to log-in - this is happening from 3 different devices on 2 different ISP's. Frustrating!!

Why on earth does your form ask me to log-in when already logged-in?

If I contact you without logging in, you hit me with that BS response about not knowing who i am and wont address issue, and if i call its a charge. Its a bs vicious cycle, and you know it.

Koodo; your old and new sites are still overlapping. Call this WHATEVER you want, it's nothing but a cheap and horribly executed update, especially when it effects your customers in dealing with you.

Frustrated. period.
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k

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  • frustrated

Posted 3 years ago

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RudyW

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I have to say that contact form is one major screw up by koodo. I don't think I have seen a more complicated process to get in touch with a company. It's pretty brutal when it works and it look like it's broken now.
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Elinor

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Growing pains, for sure! Koodo won't charge you for calling them while the online email service is broken, assuming you have a service/billing issue. Be sure to mention the website glitch when you call.

Also, if you just want information on the new plans or tab system, that's available on the new website and the FAQ is up and running. Finally, the friendly folks here at Koodo community are always willing to help out with questions about the changes or issues with your phone.
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Veronica

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Hey there,

Have you succeeded in contacting us? We don’t have access to your account here so we cannot assist you with any personal details regarding your account, but if you have a general question , you can post it and we will try to assist you.

If your questions are related to your Koodo account, please give us a call at *611 from a Koodo number or at toll-free 1-866-995-6636 and my colleagues will be able to answer all the questions that you may have. As Elinor said, you won’t be charged for something you couldn’t do yourself on your Self-Serve.

I can understand your frustration regarding this situation, and I assure you we are doing our best to fix it.
I would also like to thank you for the feedback provided. It helps us a lot in pinpointing the issues we still need to work on.

Many thanks!

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