Important phone call

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  • Question
  • Updated 1 year ago
Hi, I recently got an important phone call and the call was dropped and my phone shut off.  I would like to call this person back but there is no record of the call on koodo self serve or on my phone.  Is there a way to find this #?
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Allan

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Hi Allan, is the number showing up in your phone log as unknown or just isn't showing up at all?
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Allan

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Hey Paul!  It's not showing up at all.  Thanks for your response.  
(Edited)
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Robert, Mobile Master

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I think there's a difference between unknown and private. One you can see who it is, the other no. But not exactly sure which is which!
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Timo Tuokkola, Mobile Master

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If the call doesn't show up on your phone at all, that suggests it was placed through a VoIP app such as Skype or Facebook messenger, rather than through koodo's system.