IMEI generic error

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  • Question
  • Updated 5 years ago
  • Answered
Receiving a 'generic error' when trying to change devices. Prepaid account. Koodo phone is damaged, using unlocked device. Entering IMEI and "change" results in 'Generic Error'
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Ken Davies

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Posted 5 years ago

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John Burke, Mobile Master

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What's the phone you're using?
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Ken Davies

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Thanks for your response.
It turns out that despite the error message my account is now (as of 5 minutes ago) working with the non-Koodo phone. it's an LG GW620R.
Thanks again!

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