Hi Koodo. I just spoke to a supervisor by the name of Imad. I had originally called to cancel my service but he quickly changed my mind. While he absolutely solved my problem and gave me an amazing deal on a new phone, he more importantly was a pleasure to talk to. This was by far and away the best customer service I have ever received from any company, Koodo or otherwise. Please pass on my sincere thanks and treat him well. The phone call made my day.