I'm trying to cancel my service, this seems to be an impossible feat?

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  • Updated 4 years ago
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Posted 4 years ago

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Ivan, Mobile Master

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Could you please be more specific?

Do keep in mind that if you'd like to keep your existing number with your new provider, you should not cancel your existing line yourself. In order to keep your existing number, you have to authorize your new provider to cancel your Koodo line on your behalf (your cancellation fee is specific to your contract - in most cases it's just your tab balance on top of any regular monthly charges/overages).

If you still wish to cancel your service yourself, you'll have to phone customer service by dialing 611 from your Koodo mobile or:

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Chris Petersens

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Impossible? It's very simple Lorna!!!! Ivan got you covered.

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