I'm a prepaid customer. How can I add a booster for travel to the USA?

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I've seen the offer regarding a monthly USA booster, but I don't know if I'm eligible because Koodo's information is vague. On one page it says I can text a code for a mix of options. On another page it says my plan only works in Canada.

I'd appreciate some clarification on this. I'm going to the States on July 29th.
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John Corcelli

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  • unsure

Posted 4 years ago

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Sophia, Mobile Master

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Hi John, unfortunately Koodo prepaid doesn't work at all in the USA. You could unlock your phone and buy a local US SIM on your travels, or use RoamMobility :)
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John Corcelli

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Thanks Sophia. I'll look into that option. Why is Koodo so vague on its eligible plans outside of Canada?
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Chris Petersens

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I don't see anything about USA booster on their site. Can you post the link?
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John Corcelli

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Hi Chris: Here's the link to the pdf plan.

http://help.koodomobile.com/Portals/0...

John
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Mayumi, Mobile Master

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Oh, those add-ons are for the postpaid/monthly customers.
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John Corcelli

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I wish Koodo would make that clear. Seriously, I'm a university graduate and it's not easily understood based on their website, FAQs etc. Who do I write to? :-)
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Mayumi, Mobile Master

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There is a" Note" on the bottom of the "Coverage, Long Distance and Travelling" page. It might be better if the "note" was on the top of the page.
-Note: On Koodo Prepaid, you can use your Prepaid phone all over Canada, but not outside of the country

You can contact/ e-mail them this :)
http://koodomobile.com/en/on/contact....
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Sophia, Mobile Master

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In addition, you can post your improvement as an idea on this very community, John. Koodo reads them all and there are potential rewards attached to having an idea implemented :)

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