I'm trying to reset my koodo pre pay password

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  • Updated 9 months ago
I'm trying to reset my koodo prepay password, and I go through all the usual security questions, and it says it's sent me an email. I get no email. Checked spam and all other folders. Does this several times over the last few weeks.
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Splenic Artery

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Posted 1 year ago

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Ivan, Mobile Master

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Does it ask you to confirm your email during the reset procedure?
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Splenic Artery

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It does, and I do.
Page one, insert email, confirm email.
Page two, security question.
Page three "email has been sent"
I've waited days before trying again with same result.
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Martin R Serre

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I'm having the same issue.