im trying to enter my selfserve account but this is message keeps poping up...

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im trying to enter my selfserve account but this is message keeps poping up " You're still waiting to be approved Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved." yet i never got the email ...???
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Julianne Bastien

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  • frustrated

Posted 1 year ago

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Goran, Mobile Master

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Did you check the email address that you provided when you signed up for Koodo and the junk folder?
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Julianne Bastien

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yeah theres nothing there... thx tho
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Dennis, Mobile Master

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AT this point, you will need to contact Koodo as it looks like your account was registered under your email more than once or in the past.  Best to reach out to Koodo via private message on Facebook or twitter
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Julianne Bastien

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will do

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