I'm trying to change my billing address and I keep getting the "Oops! This is an invalid address. Please try again." message.

  • 2
  • Question
  • Updated 1 year ago
  • Answered
I'm trying to change my billing address and I keep getting the "Oops! This is an invalid address. Please try again." message. My street address comes up when I search it, but it's not accepted when I click submit. My PO Box number isn't accepted either.  I've referred to Canada Post's Addressing Guidelines with no success altering my address in multiple ways. Help!
Photo of Chad Krayenhoff

Chad Krayenhoff

  • 90 Points 75 badge 2x thumb
  • frustrated!

Posted 1 year ago

  • 2
Photo of Allan

Allan, Mobile Master

  • 62,834 Points 50k badge 2x thumb
Is the billing address you are trying to enter the same as the billing address for the credit card on your account?
Photo of Chad Krayenhoff

Chad Krayenhoff

  • 90 Points 75 badge 2x thumb
Good question.  I can't seem to find what credit card is on the account, but I don't end up using it as I have Pre-authourized Payments set up.
Photo of titaniumtux

titaniumtux

  • 12,952 Points 10k badge 2x thumb

Once your credit card has been added successfully, you're free to change your billing address, even if it no longer matches the credit card billing address. If you can't add it correctly through self-serve, customer service should be able to do it for you on the fly.

Photo of Sophie Brazeau

Sophie Brazeau

  • 72 Points
I don't have a credit card link to my account so why do i get an error when trying to change my billing address ? 
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
What error are you getting, Sophie?