I'm trying reach customer service

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  • Question
  • Updated 7 months ago
  • Answered
About contact
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Kyanna Lalonde

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Posted 7 months ago

  • 1
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Dinh, Mobile Master

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Hi Kyanna,
You can choose the contact methods here https://www.koodomobile.com/contact-us
What are you trying to do? There are lots of simple questions you could ask in the community.
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Bernard, Official Rep

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@Kyanna, a minimum payment is require to reinstate accounts that are suspended. You can dial #227 and use the automated solution for payment or payment arrangements. 
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Iva Myles

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i have been trying to reach them since Friday been put on hold for hours!!!!! less than impressed! i prefer to speak with a rep rather than a computer 
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Ranjan, Official Rep

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Hi Iva - have you tried Bernard's suggestion above? You can select option 4 after dialing the number above to speak with a rap. about your options. 
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Dany Roy Laurion

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Nobody answers, what is going on !? After 2 hours of being on hold the music stopped and I had to hang up...
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Ranjan, Official Rep

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Our call volumes have been challenged due to recent promotions, Dany. But depending on what you need, we might be able to assist you here, or help find an alternative to calling. What were you trying to call about?
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Dany Roy Laurion

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Unlocking my cellphone and cancelling my cellphone service.
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Ranjan, Official Rep

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You can request an unlock code by sending us a private message on Facebook. You won't get an instant reply - it's taking over 24 hours at the moment due to the backlog - but it's much better than waiting on hold over the phone.

To cancel your service however, you will need to speak with a rep. Some have suggested calling first thing in the morning as wait times can be less at that time.
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Dany Roy Laurion

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Same, I've been on hold for 2 hours twice before giving up. No one is working it seems like...