I'm not getting some of my texts

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  • Updated 1 year ago
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I just was in the u.s. and I had bought a travel package. It was during my trip while texting with my bf(he is from usa and was with me) that i started to notice that I wasn't getting half of his texts. They never came at all. And then I wasn't getting half of my brother's texts. And who knows who else has tried to contact me and i'm not getting the texts. Looking back I have randomly got the hello? text from people so I was missing some previously but not enough for me to notice. I'm home and now I maybe only get 1 out of 4 texts from my bf. I also have gotten random calls from my bf as unknown caller even though he is a contact in my cell. I was able to have a conversation of back and forth texts yesterday with my brother, but otherwise i'm not getting them. I have a lg g5, the 2 people that I mentioned have samsung and have 2 different carriers. I turned my cell off and on and backed up my data and did a network reset. Please help because it seems to be getting worse and i'm basically unable to communicate with my bf and who knows who else.
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Korry Robinson

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Posted 1 year ago

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David, Mobile Master

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Are they getting your texts?

What happens if you text yourself?
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Korry Robinson

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They are getting all of my texts. I just texted myself and got it immediately.
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David, Mobile Master

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Then it would appear the problem is on their end, as they get your texts, and your text to yourself came through.
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Korry Robinson

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Even though they aren't having any problems with anyone else and it says that their texts have been sent on their phone?
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Dennis, Mobile Master

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Try your sim in another Koodo phone and see if the same happens?  if it does, then we can rule out the phone as an issue.  In this cause it may be an issue with your sim card, or an issue with Koodo for your account on their back end.  In this case you need to speak with their technical support for a deeper investigation
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Korry Robinson

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Ok thank you. I will try this when i get a chance.