I'm having trouble recieving long distance calls from US

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  • Question
  • Updated 2 years ago
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incoming calls from US are not coming in
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Heather Warren

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Posted 2 years ago

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Robert, Mobile Master

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Hello Heather.

Why are you so sure they are not coming in? I find it difficult to believe that normal call are coming in but the one from the US aren't?
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Goran, Mobile Master

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Can you double check that the people calling you have the right number and are dialing 1 then your number? There is no + or 00 or whatever needed as Canada and the US share the same country code and numbering plan.
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Heather Warren

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I talk to my sister almost daily, and she appeared to be not answering, so I facebooked her, she was answering but I'm not getting them. We ran several tests, no answer. I have checked that everything is correct with my phone as has she.
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Alaa, Employee

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Hi Heather, 

Do you experience the same thing with calls from different numbers, different carriers ? Are you receiving calls without any problem ?

Keep us posted !
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Heather Warren

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I only call that one US number. I have no trouble with my other numbers
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Melissa, Employee

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If I understand correctly, you are able to call her but she is not able to call you? If the issue is only her not being able to call you she should contact her service provider to check out if there is an issue on their end.  Let us know!