If I've only had my prepaid phone for under 2 weeks and it's screen has shattered, would I be able to get it replaced? :c

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I've only been with Koodo for under 2 weeks with this phone and it shattered from falling off my bed! Would they cover getting the screen fixed? The LCD is fine, it's just that the screen is screwed. The phone was a used phone so I dunno.
Photo of Racquel Watson-Fleming

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Unfortunately no, a broken screen is considered physical damage and is not cover under the manufacturer warranty.
Aw :c thanks for answering though~
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I'd recommend going to your local repair shop for non-warranty fixes. They'll be a lot cheaper. Screen repair is anywhere from $50 to $250, depending on phone.

This conversation is no longer open for comments or replies.