if i don't pay my phone bill right away, will it get shut off?

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i didn't get a chance to pay my phone bill, will it get shut off right away or will i have time to make a payment. will they send me a text message telling me that it will be shut off?
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Mike Wazowski

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Posted 5 years ago

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Mayumi, Mobile Master

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When is your due date?
Call customer service *611 from your phone or 1-866-995-6636 from any phone and make some arrangements before too late.
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Mike Wazowski

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its due today, will they just shut it off?
My bill is due today, if i pay tomorrow will they charge a late fee?
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Myke

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It depends on multiple factors. If you receive another bill with a past due, call in to set up payment arrangements. This protects the account from suspension.
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Mike Wazowski

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Will they shut it off without any warning?
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John Lee

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I don't think it will shut off immediately. I missed my billing date once by 2 weeks and I just got another bill the next month with my previous bill added onto it.

I'm not completely sure about your past credit and such but if you want a quick answer, emailing Koodo will be your fastest solution. They answer in 1 business day; however, I don't believe they will shut off your service just like that for missing 1 billing date.
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Mike Wazowski

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its my second time missing the due date, will it shut off tonight or will they wait like a day?
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Myke

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Not right away. You would be charged a late fee. As long as you don't let it go too long, nothing bad will happen.
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Mike Wazowski

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okay, will do. again thanks a lot.
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Mayumi, Mobile Master

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They are open till 9:00 p.m. tonight :)
Any idea how much is the late fee?
My bill is due to feb 23 annd i cant pay it until march 5th min, if i pay at this date i will just have a "biggest bill next month amd nothing will arrived ? I have a good credit well.
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Nabil, Employee

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Hey Stéphanie,
You can dial #123 (option 5) from your Koodo phone. This will allow you to make payment arrangements for up to 5 days before bill cycle due date. Keep in mind that this service is only offered for customers that are eligible for payment arrangements based on credit criteria.

Hope this helps.

Thanks! 
(Edited)

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