If phone never been disconnected reconnection fee

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  • Updated 5 months ago
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How can I be charged a reconnection fee when my phone was never disconnected also my phone bill balance is never over 100 even if I don't pay in full I always make sure it's not over 100 so how can I be charge for this when it makes no sense at all some please help
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Ciara White

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  • pissed

Posted 2 years ago

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Paul Deschamps, Mobile Master

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The same thing happened to me and it's because you can't make partial payments on your account so it has to be fully paid down to $0 owing each and every month unless you've made prior arrangements for a particular month due to some unforeseen circumstances.
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Bernard, Official Rep

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@ Ciara, back in mid May the partial payment wasn't enough to cover the outstanding amount. In cases like that the line indeed gets disconnected.
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Bernard, Official Rep

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@ Luc, what name is the account under? The only Kerley we have is not a 'Luc'. :-)
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Francis Theriault

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What is the $35 reconnection fee for? I never asked to disconnect any phones and always recommended Koodo to friends but honestly, I'm very disappointed that I've been charge this amount without even knowing it...

KOODO, please help!!!!!!

Francis Theriault
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Goran, Mobile Master

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You get disconnected for nonpayment. Did you change your method of payment or credit card or something? It usually takes a month to take effect and you might have fallen behind enough as a result to be disconnected. You're supposed to get warnings about an impending disconnection. Did you not get any messages from Koodo?
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Fred Harkins

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I have a disconnection fee on my new bill, yet never been disconnected nor notified of pending disconnection why?
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Goran, Mobile Master

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Please start a new thread next time as your situation is different. Probably it was a glitch. You can send a private message to Koodo via Facebook Messenger or DM via Twitter to get the charge reversed.

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