If my bill is due "by Jan 9th", does that mean I have till midnight on the 8th or midnight on the 9th?

  • 1
  • Question
  • Updated 2 years ago
Just wondering the specific times involved because I can pay on the 9th no problem
Photo of Geoff Wright

Geoff Wright

  • 140 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,718 Points 50k badge 2x thumb
It means that Koodo needs to have received the payment by the 9th. If you cannot pay before the 9th it's not the end of the world. Things just happen. You might be hit with a late fee of probably a dollar or so but I cannot say for certain if it auto takes 2 percent for the monthly bill as soon as you're late or if it's been a billing cycle in which you didn't pay. If you have a credit card with the available balance you could pay with it and pay off the amount on your card without having to pay any interest. Or if possible put together the money for the 9th after this month to have it ready.
Photo of Geoff Wright

Geoff Wright

  • 140 Points 100 badge 2x thumb
Is there a way to confirm with koodo that I have made the payment and it just needs to be processed? It was just unfortunate timing as taking money from my account earlier than today would have forfeit a bunch of interest.
Photo of Ranjan

Ranjan, Official Rep

  • 30,504 Points 20k badge 2x thumb
Hey Geoff - is this for phone number ending in 80? If so, last payment was posted on Dec. 29 and I don't see pre-authorized payment set up on your account. So, we can't take out payments on our own - only you can pay at your own will.