if i have a credit in my account why do you keep charging my credit card for my monthly payments?

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  • Updated 1 year ago
I keep getting charged on my credit card for payment when I have a credit balance.  Should my payment come out of my credit balance before charging my credit card?
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Tony Preston

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Posted 2 years ago

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Bernard, Official Rep

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Normally, yeah, that's how it should work Tony. What name is the account under? I could take a look.
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Bev Gergely

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I have a credit balance on my account, \i would like to get it back...how do I do that?
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Bev Gergely

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I have a credit balance on my account, how do I get it back as this account is no longer used?
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Alaa, Employee

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Hi Bev ! 

Were you able to resolve the situation ?