IEMI , Blacklist

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  • Question
  • Updated 7 months ago
  • Answered
That phone has been blacklisted by Koodo for a suspected fraudulent account. For more details, please contact Koodo

Really Koodo ? i bought this phone from a guy , and was in box , and sealed , and your network goes down and now i am blacklisted.

And you wont talk to me about this issue at all . thanks
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Joshua Coghlan

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Posted 5 years ago

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Sophia, Mobile Master

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Sorry Joshua, you were probably the victim of a scam... you will need to talk to the original owner of the phone. Nothing Koodo can do for you :(
In the meantime, you will need to use another phone with your Koodo account I'm afraid.
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Jonathan I, Mobile Master

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Always try and test your SIM card in a device before handing over cash for a phone in a private sale. Looks like the guy swiped the phone from somewhere. Sorry, bud.
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Rocky Balboa

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I'd have to agree Jonathan if someone stole any inventory from 1 of the Koodo shops or stores the IMEI # gets flagged and is only good for a paper weight. As previously mentioned only person you can deal with is the person whom who purchased from.
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Timo Tuokkola, Mobile Master

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Most likely someone signed up for a koodo account using a stolen identity, using the tab to get a free phone. They then sold the phone for a quick profit, leaving koodo to take a loss on a phone that will never be paid for. Not Koodo's fault, man, it's caveat emptor. Let the buyer beware.
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Ivan, Mobile Master

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This system is in place to protect you if you're a victim of theft. If you had your device stolen, would you like someone else to be using it?

For future reference, when making any sizable purchase via private party you should do the following (even if the phone is sealed):

1. Communicate by phone, as phone numbers are a lot easier to trace than e-mail accounts. It's fine if the seller prefers to communicate via e-mail, but if they refuse to provide you with a number then you're better off buying elsewhere.

2. Once you've inspected the phone to your satisfaction, you can run the IMEI# here: Now, it can take up to 48 hours for a lost/stolen device to appear here so I like to set my meeting time a few days after the initial contact (or respond to older ads).

3. Meet in a public place with an immediately accessible parking lot so that you can see the seller's vehicle. Note the make, model, colour, and the license plate # of their vehicle (but don't make it obvious, you want this information in case you get ripped off but no need to be creepy about it). Obviously, this doesn't apply if the seller doesn't drive.

Hopefully, all goes well. But if it doesn't you should have some information about the seller that could lead to their arrest. Anything is better than nothing.

If you have any information about the seller, I advise you to get in touch with your local law enforcement officials.
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Alan Wong

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My (3) phones are blacklisted by Koodo/ Telus which were purchased directly from Walmart, Best Buy and WOW mobility. I canceled the plans and decided to keep the phones. After paying off my tab balances all my phones got blacklisted ! Why would Koodo believe it is a fraudulent account when there is no balance owning?
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Allan, Mobile Master

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You'll have to contact Koodo to help you out.
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Alan Wong

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I did and still no reply in 2 days. I just do not understand why they blacklist my phones as I do not have any balance on the phones .