I used my tabs + to upgrade - was given Alcatel onetouch - Idol to use. Loved it until was asked to do the upgrade & when I did the phone went all wonky- I went to the Koodo dealer at the mall & was told that that happened to lots of people & they were working on a new upgrade that would clear it all up so just watch for it. the manager put that sim card back into my old phone. I went back up in January to see about the upgrade & to have the sim card put back into the Idol that I am paying $9.00 per month for & was told that the tray for the sim card was missing. I was told they could do nothing about it but they were the ones that took out the sim card - I am 68 years old & would not have one clue about changing the sim card - I would like to know where I can get a sim card tray to replace the one that the man at the kiosk removed. I am getting very frustrated.. Please advise.