• 1
  • Question
  • Updated 2 years ago
  • Answered
I used my tabs + to upgrade - was given Alcatel onetouch - Idol to use. Loved it until was asked to do the upgrade & when I did the phone went all wonky- I went to the Koodo dealer at the mall & was told that that happened to lots of people & they were working on a new upgrade that would clear it all up so just watch for it. the manager put that sim card back into my old phone. I went back up in January to see about the upgrade & to have the sim card put back into the Idol that I am paying $9.00 per month for & was told that the tray for the sim card was missing. I was told they could do nothing about it but they were the ones that took out the sim card - I am 68 years old & would not have one clue about changing the sim card - I would like to know where I can get a sim card tray to replace the one that the man at the kiosk removed. I am getting very frustrated.. Please advise.
Photo of Rosemary Dumond

Rosemary Dumond

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Rosemary! Since we can't access your account here on the Community, can you send us an email so that we can look into this situation?

Go to this link and choose "Social Media" as the type. Don't forget to enter your email address and password when prompted so that we can access your account. Thanks :) 
Photo of Mack Jones

Mack Jones

  • 400 Points 250 badge 2x thumb
I'd demand Koodo kiosk manager to replace it....other than that, I don't know your phone model and am not sure if you need an adapter or a can likely buy either one at best buy, future shop, the source or a telus store.
Good Always take the name of the person helping you (whenever and wherever)...then you can say (in example) "Trevor" took out my sum card.....

This conversation is no longer open for comments or replies.