Identify all Koodo employees that participate in this Community

  • 6
  • Idea
  • Updated 5 years ago
  • Not Planned
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Some employees are identified here, while others are not. I realize that the identified ones are the ones whose job includes providing support in the community while others do so in their spare time.

Nonetheless, I feel that all Koodo employees should be identified, especially since they do mention that they are employees from time to time. This would give non-regular users reassurance that they are in fact speaking to an employee vs. someone who's claiming to be one.
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Ivan, Mobile Master

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Posted 5 years ago

  • 6
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Myke

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Why?

Don't get me wrong, everyone knows I work for Koodo, but if someone wants to remain anonymous, let them. They shouldn't be forced to reveal themselves.

Plus, that interferes with those that are on the Social Media team.
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Zaphod Beeblebrox

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I didn't sign up using my Koodo email. I used my personal email.
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Xavier

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Ops, you might not be the employee of the month now :( You have to read more! haha just kidding!
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Timo Tuokkola, Mobile Master

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Same here, and speak for yourself, Xavier. I am not few. I am legion.
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Xavier

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You have teamed up, huh?
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Zaphod Beeblebrox

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I've read just about everything that the Koodo Help files has to offer for tech support. Nothing left for me to read. I'm always employee of the month. Koodo just doesn't know it yet.
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Jonathan

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A nice sugegstion, however i don't believe it would make any difference if they say they are employees or not. I doubt you would share your personal info. in this site if someone claiming that they work for koodo asks you for it. Nevertheless would be nice
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Zaphod Beeblebrox

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If it was possible for me to be a part of the Social Media team, I would totally jump on board.

There is a part of me that does disagree with this ONLY because I do like expressing my own opinions on here and not having the "Employee" tag beside my name or below it.

On the other hand, this is a great idea so people would stop doubting me or just flat out ignoring my advice from time to time hahaha.

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Myke

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I'm sorry what? I can't hear you over me ignoring you :P.
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Ivan, Mobile Master

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It just occurred to me that there may be another benefit to my idea, based on your response.

I agree that you should be free to voice your opinions. But why would you need this sort of "protection"? As an employee, your comments (while reflecting your own stance) will still impact the community's perception of Koodo. We (Social Media Team, Mobile Masters, and other employees) should be held to a higher standard of community behaviour than other users (I know MMs aren't employees - I couldn't word it better).
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Zaphod Beeblebrox

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Makes sense. It's not that I need protection, I just like having more freedom. Not saying I'll be a complete jerk or anything, but being labelled as an employee would mean I would have a "code of conduct" I would need to follow which would limit what I can or cannot say.....maybe.
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Chris Petersens

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Why would someone claim to be an employee of koodo? What advantages would that have here?

I also think there is probably some danger in identifying everyone as once you do wouldn't their comments become official? what if they are wrong with something? Koodo would have no choice and do what the employee stated after all it's in writing by an employee.
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Rocky Balboa

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Or you have someone like myself who posts on the community formum regularly who wishes not to have an employee status. I am on here regularly on my spare time while in the office to keep myself busy but I enjoy it at the same time. I can express my own personal opinions on certain situations. If I had an employee tag I'd have to be way more professional and friendly and a lot less blunt. Hence why I wouldnt want this badge
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Ivan, Mobile Master

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This is exactly what I meant in my response to Tyler above. There's no reason not to behave in a friendly and professional manner, employee or not.

You do not have to agree with anyone who posts here. You do not have to support anything you do not want. You should definitely speak out when compelled to do so. But, we do have to foster an environment based on due respect when addressing someone here. As employees and MMs, we really have to turn the other cheek when receiving abuse and not add fuel to the fire.
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Timo Tuokkola, Mobile Master

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My main argument against the employee tag is the number of griefers who would use it as an excuse to ignore any points made by employees. Granted, they are less common here than on other forums but they still show up. (everyone remember the ron_lion argument?)
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Rocky Balboa

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Tyler ur a straight up tree planter! wish I can grow a full on stache like you haha
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Zaphod Beeblebrox

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November 30th will be one full year since I shaved the beard hahaha
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Timo Tuokkola, Mobile Master

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Yes, officer, that's him - the one that looks like a terrorist...
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Chad Burr, Mobile Master

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Shaved the beard? They make you loose your girlfriend to work at Koodo?
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Zaphod Beeblebrox

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Well, I did the Movember thing last year and, mind the pun, I grew attached to the beard. The gf doesn't care as long as I don't have a mustache. I don't see a problem there.
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Chad Burr, Mobile Master

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I think the main reason only some employees are identified is because Koodo wants to maintain an "official response" zone. Just because and employee (or MM) says something doesn't make it true. And if an employee says something incorrect that could have a plan or financial impact, the customer now has incorrect information from an employee in writing. How soon until said customer demands that Koodo "make it right" by honoring said misinformation.

Edit: just noticed Chris Petersens post. Sorry pal. Yup we agree.
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Rocky Balboa

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Good point Chad! I guess Koodo would be right to keep themselves a security blanket. Considering all who's active on this community forum are very knowledgeable and everyone seems to know their stuff.
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Sumaya K.

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Chad said it well. We want to make sure the responses we provide are correct, so we're reserving the status to our support team. Alternatively, you're more than welcome to include your employee role within your "signature" at the end of every post. 

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