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  • Updated 3 years ago
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Hey, so I recently went into my local Koodo to start on a plan and get a phone. I recently broke my phone and saw this as an opportunity to take over my own plan under a different provider so we cancelled me on my family plan (now having turned 18). Although I was rejected as I did not have sufficient ID. I only have my health card and old highschool cards. I do not drive (don't have a car), and nor do I travel so I do not have a passport. 

It takes 4-6 weeks to get a passport.
It takes 4-6 weeks to get an Ontario ID.   

What would you recommend I do? I can not go without a phone for a month to a month and a half. I need to be available for work, I need to be available during an emergency etc. Is there anyway Koodo can simply accept my health card? It has photo ID, date of birth, my signature, and my full name. It displays me in essence, yet is rejected? I understand that they can not ask for it as ID, but it is my only form of identification. Why is 2 forms required?
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Logan Speck

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Posted 3 years ago

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David, Mobile Master

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You could choose to go to a prepaid phone plan.
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Todd Leblanc

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Go prepaid and get a burner phone untill your Ontario Id comes in then present that and switch to a Contract I'm sure you could find a phone cheap unlocked on kijiji
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Mathieu, Mobile Master

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Hi Logan,

Have someone else create the account under their name. When you get your ID card to a Transfer of Ownership. This will cost 25$ for the transfer but at least you will have a phone while you wait. As the others have said, you could get prepaid as well.
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Mark Kokolsky

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This is probably the best option. There is no way for them to override the system as those ID's arent accepted forms of ID. To my knowledge, the Ontario health care cards cant be used anywhere for credit purposes, although some may accept it as photo ID. Its not even that they cant ask for it as ID, they are not allowed to use it as ID. So unfortunately you either have to wait till your ID comes in, or do as Mathieu said.
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Logan Speck

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I went with this route. Very pleased with the outcome, thanks for the suggestions guys!
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Jonathan I, Mobile Master

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Please note that you have to wait at least 90 days after activation before doing a transfer of ownership.
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Logan Speck

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My "Koodo Representative" ensured I was aware. Thanks for the information though, as they may have missed that. As well, others may be unaware! :D

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