Idea: Complete some ideas!

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  • Idea
  • Updated 5 years ago
Are we shouting into the void here? I look at completed ideas and there has been nothing for 5 months... Since the beginning of the summer. And even then, there is only one. The bulk of ideas were implemented 6 months or MORE ago.

Is there any value or purpose to Ideas anymore? If not, shut it down. If so, implement something... a family plan, data sharing with tablet, or data only seem to be popular.
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JerryCan

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Posted 5 years ago

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Sophia, Mobile Master

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Koodo is still implementing ideas:

http://community.koodomobile.com/kood...

Two today and a whole page more 3 months :)

They can only implement useful ideas though :D
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JerryCan

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Weird. When I searched it showed stuff from months ago.

"They can only implement useful ideas though :D" Useful ideas to whom?

Family plans, data only sims, and sharable data are very popular as ideas, but no word from Koodo.
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Sophia, Mobile Master

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LOL, obviously to Koodo :) They are a business... in it for the money :D
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Chris Petersens

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Don't expect them to imlpement unlimited data for $5 type ideas. :-)
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JerryCan

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Some of the most popular ideas are left as "under consideration" or are simply ignored though.
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Chris Petersens

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starbucks was one of the first get people submit ideas for them. It's been 5 years 150,000 ideas submitted with 277 completed. 0.2% of ideas. Has anyone done the calculation how koodo is doing?

http://mms.businesswire.com/bwapps/me...
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Sumaya K.

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Hey Jerry,

I wanted to jump in and say there are a lot of factors that go into launching an idea (i.e. how many of our customers does it benefit, how much will it cost us, does it meet our brand values, etc) that some ideas take longer than others to complete. We can’t launch all of the ideas, but we do make sure to read each and every one of them that comes through. I personally enjoy reading all of them and the discussions you guys have :) It definitely keeps us on our toes and helps us understand where you guys are coming from.

~Sumaya
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Zaphod Beeblebrox

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Here's an idea...patience. Things take time and a lot of paperwork is involved.
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JerryCan

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Said another way... John Deere himself did not want to sell tractors. They didn't fit in with his vision of the company/company policies. The policies changed (based on the market need/evolution) and Deere is the largest agricultural company in the world based in large part on tractors.

Steve Jobs never wanted to run an App Store. He didn't think it fit Apples business plan. People convinced him it was the way to go. How did that turn out?

Koodo may not not data only sims, but it could end up being the way they retain their voice business.
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JerryCan

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One more for you... Grocery stores lose money on milk. Consumers go to grocery stores that do not carry milk less than to ones that do. Therefore, all grocery stores carry milk. They don't want to be losing money, nor do they want to risk the foot traffic, so they design the stores that you need to walk to the back of the store past higher margin items to get to the milk.

The cell business is a commodity business. For the most part, service is similar amongst all the carriers. We may have preferences, but for actual use Telus and Bell have the same towers as Koodo, and it's very easy to switch. So, like it or not, Koodo best start carrying milk.
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Timo Tuokkola, Mobile Master

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You keep saying that data only sim cards are in extremely high demand, and that Koodo will lose customers in droves if they don't start offering them, yet searching through the first 12 pages of the popular ideas section yields not a single thread requesting them.
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JerryCan

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Search the "not planned" graveyard.
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Timo Tuokkola, Mobile Master

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Again, over 12 pages: suggested 3 times, received a grand total of 5 votes between the 3 threads, with none getting more than 2 votes. Hardly evidence of massive demand.
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Paul Deschamps, Mobile Master

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Just to add to this there are ideas that have been implemented that are still marked here as under consideration so you cant fully go by what it says here. I have had a few ideas implemented & one or two of those implemented ideas still show as under consideration.

Some idea's also don't fit into Koodo's buisness plan. Think about it the simple fact is that Koodo is owned by Telus & they can't offer every single thing Telus does or why would anyone go with the Telus which is slightly more pricey. Why are they more pricey, well because they do offer more features such as buisness plans, family share plans, data only plans, TV, ect. So if you want those things go over to Telus unless you really want Koodo prices to go up & for them to start offering the moon.

Koodo is a discount or cost conscience brand that keeps prices low by offering more basic service for those of us that don't need all the Bells and whistles or are smart enough to get those Bells & whistles on our own working with that we're offered for the great prices we are.

I like many ppl are very happy with what koodo offers us customers for the prices we pay and don't want to see anything more or the price hikes that will come along with that.
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JerryCan

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Ah... But if you are happy with what you get for what you pay, why do you have so many implemented ideas? Why have any ideas if you are happy with what you get vs pay?

There is room for improvement, and we all know it. And you are probably right that as my needs change I may need to go to a different carrier. All but one of the phones on my account are BYOD, so there isn't a lot holding me to Koodo. From what I see on redflagdeals, Rogers, Bell and Telus all have plans as good or better than the 6 gig plan I am currently on for the same or less money if you speak to the retentions team. As my account grows to 5 phones soon, I may have to make a move.

As Koodo's market changes and their original customers tend to move from their early 20s to their 30s, so too will their needs change for family plans (most likely having gotten married). As their disposable income also rises, tablets with data plans and etc happen too.
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JerryCan

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Paul, I'm glad you are privy to the leaders at Koodo and everything they are planning. It may surprise you to learn that I also know how to tether and also know a little about custom stereo installation, running products for a Fortune 100 company, market trends, and how business works in general.

I can tell how Koodo would never consider data only plans considering their bulletin stating that they are considering them back in July 2011.

I have a lot to say about your "recommendations" and how they enhance the service, but I'll leave that alone.
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Paul Deschamps, Mobile Master

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If you know and your such a big player in the world then why are you complaining about what a discount brand is doing and why are you on a discount brand if your a business man? Nothing really add's up here but I'll leave it at that ;-)
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JerryCan

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I'm sure customers are flocking to Koodo for Moto G accessories too.
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JerryCan

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I'd also add that regardless of your position in life, no sense spending money on a commodity when you don't need too.
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Paul Deschamps, Mobile Master

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I guarantee they are flocking to find accessories as they are not available in Canada from anywhere else. Every single person that recieved one wants at least one accessory & the Moto G is the hottest selling device at Koodo right now and is sold out at nearly every store that sells Koodo.
Like Timo I'll stop following this thread now.
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Chris Petersens

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@Jerry You do make some very good points.....what none of us here have here is to back up an of yoour/our hypothesis with actual data. We might think that there is "tremendous" upswing in number of people that use data only devices or anything else you mentioned. I have to beleive that koodo is not ignoring that but maybe waiting for a tipping point where from a business perspective it may make sense for them to introduce it. I suppose they either view this market as still niche or simply don't want to be everything to everyone and consciously decided to stay away. Only they can tell although I doubt they will come in here and share it with us.:-)

I do beleive there is an advantage for any business to keep things focused and simple. A plethora of choices in any business' offerings can actually backfire. And as I have pointed out in some other threads here the most recent quarterly results of the telus/koodo outfit seem to back their approach and leverage the 2 brands in the best way that maximizes their bottom line.

So, while you may suggest that there is tons of offers out there people can jump to from koodo it does not seem people are doing that at all. If you do read the business results for telus they have lowest number of customers leaving them (including koodo) and they have also had the highest gain of net new customers they got. All this suggest to me, and I could be wrong, that people care more about just the price. They may say they do, but if that was the case wind should be the most successfull cellphone company in this country. And we all know they seemed to have failed miserably whether we like it or not.

You are right on tha family plan front although koodo does offer unlimited calls to anyone on the same account so they sort of have that service. Anyways, this just my two cents to add to the convo.....
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JerryCan

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It's easy to see the rise of data only devices with the arrival of mainstream tablets 3+ years ago. From the huff post we see that about 26% of the population has an ipad and from mobidia somewhere between 13% and 43% of tablets are cell enabled. Let's split it to 20% considering iPads outsell other tablets and the 13% corresponds to ipad sales.

Since not everyone that buys a cell tablet gets a plan, let's go safe and say its half, or about 10%. 10% of 26% is 2.6% of the population (based on 35 million) or an additional 900,000 subscriptions across all carriers of active data users. That number could be as high as 1.8 million... So that's where I get the rise of the data only device from just one category. Add to that the sales of high end luxury cars (Benz, BMW, etc) and lower end cars that have started using sims (many GM, a Dodge Dart, etc) and the cellular sticks folks use in the sticks... The market has changed considerably in the last 3 years as data gets cheaper. I know some people that have ditched land line internet for portable internet based on usage and a need for internet at summer homes.

I am sure Telus has a whole team tracking this data as consumer vs business, etc etc etc. At some point there will be a tipping point where it makes sense to add it. I'm trying to put my finger on the scale...

Personally I'm typing this on a wifi only ipad. My next car will have the factory head unit taken out and an ipad mini cellular added as music/gps. At that time, I'll have to decide if it makes any sense to add another payee in my life. I suppose I already have Rogers for other services, and maybe they will want to consolidate me with my wireless and maybe they won't. We will see. They sure gave me an amazing deal for home phone. (And has anyone seen their wireless home phone service??? Outstanding for a vacation property)

Sources:
http://www.huffingtonpost.ca/2013/02/...

http://www.mobidia.com/products/analy...
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Chris Petersens

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I hear you. That said this is the reference that I came across most often too in your huffpo article.

"Although tablets are often classified as mobile devices along with smartphones, the majority said they used the device at home most often. About 82 per cent used it most around the house, compared to just eight per cent at work, two per cent at school or while travelling, and one per cent either in a coffee shop or restaurant, in the car, or on public transit."

So, the vast majority does not seem to want to use it outside of their home or wi-fi access, let alone pay for it. Of course if data was unlimited for $25 or whatever a month, than it's a different story. That will never happen. But you can start your company and offer it and make us happy. :-) You will likely go broke in a couple of years, but that's a whole different topic. :-)
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JerryCan

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Right... So I said 10% and it's 18%. 1.7 million plus people need a data only SIM card JUST for their tablets plus all the other uses. That's a lot in my books. For the most part, the other guys seem to want to push you into data sharing. I'm ok with that. I'd pay the 10 bucks to data share.
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JerryCan

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Also, how long ago were smart phones less than 18% of the phone buying public? That 1.7 million subscribers that did not exist pre-March 2010. Will it take another 3 years to reach 3 million? I doubt it. Not as car makers and toasters call for SIM cards, and data prices generally continue to drop.
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Timo Tuokkola, Mobile Master

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Each suggestion submitted can be considered a petition to koodo to add a feature or change a policy. As stated previously, data only plans do not appear even once in the 240 most popular ideas, and only appear 3 times in the last 240 rejected ideas, never gaining the support of more than 2 people. Despite all your nationwide statistics to the contrary, almost no koodo customers have expressed interest in data only plans. Should this ever change, I am certain that Koodo will reconsider the idea. I will now be unfollowing this thread, as I have no interest in watching you continue to repeat the same defeated argument over and over again.
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JerryCan

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No sense focusing on the present when it comes to business, especially in tech.
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Jonathan I, Mobile Master

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I have a Dart! Except I didn't get the Uconnect touch screen system so I don't have the SIM slot lol

I agree with those ideas but since I only have one line for Koodo, sharing minutes/data or discounts on additional lines isn't really a need for me. It would actually help me to sell Koodo easier but honestly, the consumers who are doing data only SIMs, sharing data plans, etc. are mostly high end customers and unless we engage them in our stores, would rather go to a Robellus dealer store than deal with a discount/value brand like... Kofirgo? I sell all 6 brands and have PC mobile too (not really selling that much to be honest). I did like 5 Koodo yesterday because of the stupid Moto G price...
(Edited)
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Some random Mobile Master, Mobile Master

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Totally off topic here, but how's the Dart Jonathan? I see them more and more, so I'm getting curious. 5-seconds review maybe? :)
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Jonathan I, Mobile Master

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It's got some parts of Fiat in it and it handles like a European car. It looks sporty on the inside but there's an elegant plain look to it inside too. Good fuel economy. It's a compact car but the rear passengers don't feel like a can of sardines either as there's decent space on the interior. I really like it.
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Jonathan I, Mobile Master

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It's definitely marketed towards the younger crowd and being a 23 year old male buying my first car, I loved it when I first saw it. My dad approved of it too (he likes Fiat).
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Some random Mobile Master, Mobile Master

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Thanks Jonathan! The Dart is definitely going on my short list of cars to try when the time comes as I'm driving a CR-V right now and I feel like I'll be downsizing. I'll be sure to check it out!
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JerryCan

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I honestly feel like this whole thread was me in the early 1900s explaining why cars are important to people who have only ever had horses. Yes, there are no roads and yes a horse navigates back roads better, and yes there aren't many gas stations and yes cars are expensive but have some vision of what it could be.
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Chris Petersens

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I'm not sure Ford is who we should look for inspiration here....he was the same guy who ignored customers' wishes and offered cars in "any colour....as long as it's black". :-) Until General Motors almost bankrupted them. But we digress....and maybe that was the point. :-)
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JerryCan

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I was thinking more in my head that we are 4 guys standing on the side of the road near our horses and 3 guys start knocking cars and their use case and I'm standing there yelling "but think of the possibilities!!!"
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Some random Mobile Master, Mobile Master

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Jerry... Maybe Koodo's "vision" is different than yours, we don't know, but one thing is for sure. Right now, they don't seem to match. You've made your point and expressed your wishes and that is good. However, there isn't much you can do right now beside waiting or moving on to a carrier who provides those features you need/want.

We know for a fact that Koodo DOES read these posts. What they do afterwards is not up to us though, and we have to live with that. We made the choice to be Koodo customers, and with that comes very nice perks as well as some shortcomings. The choice is up to you to decide what to do next Jerry. What you're doing right now is a bit like asking for a 9-speed shiftronic tranny in a Hyundai Accent. They may have it one day, but right now, they don't. Even if you ring up their CEO in Korea, a 9-speed Accent won't appear in your driveway.

Please, do not take this the wrong way, it is not my intention. But there really is nothing else you can do at the present time while also being a Koodo customer.
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JerryCan

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That's a great comparison considering the car market is very quickly moving to 8 and 9 speed transmissions....
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JerryCan

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I guess the comparison falls down in that my phone acts the same on Bell, Koodo or Telus from a day to day use case. I challenge you to really tell me how Koodo is much of a "discount carrier" for day to day use. They lack a few features (like sim only) but if I went to Bell and just wanted what I have, I would actually be LOSING things (account control and detail IMHO) rather than gaining anything.
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Some random Mobile Master, Mobile Master

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What I meant with the Accent Jerry is that although you're right about the market shifting towards a higher number of gears, the Hyundai Accent is not getting a 9-speed anytime soon. It's a budget car, with affordability in mind. These kind of specs take years to make their way down onto lower priced vehicles.

Also, your point against Bell Jerry is very true. However, Koodo and mothership Telus have a very similar Self-Serve "engine" in terms of user-available options. Telus has the bells and whistles you want, and the flexibility (account control and detail like you mentioned) that is useful. Maybe check them out? It might ultimately not be what you were after in the first place, but it might be a bearable compromise if you like what they have.

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