i was texting with a friend and suddenly i cant send texts or calls. what happened, i know my bill is paid

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what happened to my service suddenly i cant text or phone anyone, i am in northern bc, i was in the middle of texting a friend and it cut out, says no texts are working, no calls will work but phone has full bars and i have my bill paid up
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Nancy Zboya

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Posted 5 years ago

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Dennis, Mobile Master

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Pull out the battery and sim for a few mins. See if that works
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Nancy Zboya

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tried that, also tried the other tips, it now says when i try to phone anyone ... that they are not in my network

i have tried these steps
Go to:

1.Settings -> Wireless -> Networks/Mobile Networks -> Network Operators

2. Automatically it starts searching for a network

3. After that there is a sign - you are registered.

4. In the end I took my sim out and put it back.
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Nancy Zboya

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i am far from any city , and i dont think ft st john has a koodo place here i paid for the extended service when i bought it but there is no store here that i bought it from and i need it for work , desperately
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Dennis, Mobile Master

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WHat phone do you have?
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Nancy Zboya

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maybe it was because the koodo network that was down, it has now started working again, i have the samsung galaxy 3 i have never had that issue before and im crossing my fingers it never happens again
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Nancy Zboya

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seems i was disallusioned. i wasnt on the tethering, that isnt working either even though it says i have full signal, is it koodo that is down, i need this for work, i dont want to drive 500 miles just to replace a sim card
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Dennis, Mobile Master

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I get it. I spent some time north of Fort McMurray so I know how important a working mobile phone can be.
I did a quick search on the store locator (http://koodomobile.com/en/on/storeloc...) and found a store in Fort St.John

Petron Communications Ltd
11315 Alaska Road
Fort St John, British Columbia
V1J6N2
Phone: 250-785-3333

But if it is a network issue, wait until tomorrow morning to see if things resolves itself, but I think it's a sim and this store should be able to help you test it
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Nancy Zboya

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i can now send and recieve texts and call out and get calls but no one can hear me. what is wrong with the phone . why cant anyone hear me
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Nancy Zboya

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im guessing the ft st john store isnt open sundays and that is the ONLY day i have free
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Dennis, Mobile Master

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It's unfortunate but it happens. Not much more we can do. You can also give Koodo a call tomorrow morning 1-866-995-6636 to confirm if there is a network issue and speak with tech support to find out if there might be another cause regarding your issue
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Nancy Zboya

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ooh wait. put the otter box back on and it again said. ppl not in my network
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Nancy Zboya

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Sinned 15 minutes ago
It's unfortunate but it happens. Not much more we can do. You can also give Koodo a call tomorrow morning 1-866-995-6636 to confirm if there is a network issue and speak with tech support to find out if there might be another cause regarding your issue

how the hell can i call koodo if i have no phone service??
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Dennis, Mobile Master

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I'm guessing you would have to borrow a phone from a friend
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Nancy Zboya

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i tried to reply to your last comment but it wouldnt work. maybe im blocked
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April Peace Kent

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I'm having this issue right now and I have no idea how to fix it...
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Dennis, Mobile Master

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Have you tried the suggestions mentioned above?

If so it might be a sim card issue.
If it is not, then you will have to call Koodo tech support
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Myke

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Do a battery pull first, see if that fixes it.

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