I was charged for data I didn't use. What do I do to get it reversed?

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  • Updated 4 years ago
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I have the data on my phone blocked so that I wouldn't get charged for any data. All I use is WiFi yet I was still charged for over 100 mb of data. I'm out of the country so I'm barely using my phone anyway. How do I get these charges reversed and make sure it doesn't happen again?
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Rebekah Faith

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  • Frustrated and angry

Posted 4 years ago

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Jonathan I, Mobile Master

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You can request a Data Block from Koodo, but this will disable picture messages to be received/sent.
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Rebekah Faith

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I already have a data block which is the weird part. I've had it on there for months
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Dennis, Mobile Master

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That is weird. You will have to call koodo to find out

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
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Rebekah Faith

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Thanks a lot for the help

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