I want to terminate my contract.

  • 1
  • Question
  • Updated 5 years ago
  • Answered

I've moved out Canada, so I don't need the service anymore. How can I terminate my contract? Should I call the customer service or can I do it online? BTW, I've got the bill this month.

Photo of Lulu Wang

Lulu Wang

  • 160 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
You can give Koodo a call. They have a separate number 647-788-4337 or you can send a secure email https://secure.koodomobile.com/accoun...

So what will happen now is when you request to cancel, they wills et it up for the end of your billing cycle. You can request to have it canceled today. Then 5 days after your billing cycle ends, you will receive a final bill that will contain your final balance, including anything owed from the Tab & usage.
Photo of neverucan


  • 70 Points
Usually you can't come out of the contract until it expire.. you have to put forward a request to your SP and terminating contract will end up in contract termination fee.. Instead you can simply change carrier by unlocking your phone from any vendors online like http://www.prounlocking.com

This conversation is no longer open for comments or replies.