I still cannot send or receive pictures and videos

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Okay, so in answer to my previous question I was told that I needed data in order to send pictures and videos. So I added Data Lightweight (25MB+flex) thinking that this would fix my problem. This, however, has not fixed anything and I still cannot send pictures and videos. Someone mentioned that I might have a data-block on my phone, but I checked my plan and it doesn't say anything about a data-block. Please help!
Photo of Khylah Krug

Khylah Krug

  • 234 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Have you turned data on within your phone?
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
What phone is it, Khylah? You might need to see if the APN settings are correct and data is switched on... sometimes a super easy solution is just to reboot the phone!
Photo of Khylah Krug

Khylah Krug

  • 234 Points 100 badge 2x thumb
I have the Galaxy Ace. Where do I locate this magical button within my phone that you speak of? :)
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
Settings...Wireless and Networks...Mobile Networks...Use Packet Data...make sure it has a green check
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Ahahaha, it's all magic to me too!

Did you get the phone from Koodo? Then you can try this first:

Resetting your Access Point Network (APN) settings to default settings can often help fix this problem.

From the Home screen, tap Menu.
Tap Settings.
Select Wireless and networks.
Select Mobile networks.
Select Access Point Names.
Tap Menu.
Tap Reset to default.
Your Access Point Network settings are reset.

(I stole this information shamelessly from the Telus website) :P

If that doesn't sort it, we'll probably need to push more magic buttons!
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
HAHA Tyler, you're sure faster today :D
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
I've temporarily tapped into the speed force. Flash has nothin' on me!
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Well... I have an Excuse, not had my 2nd coffee yet :P Khylah, definitely try Tyler's solution first :)
Photo of Khylah Krug

Khylah Krug

  • 234 Points 100 badge 2x thumb
It worked! Thanks Tyler C! :D
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
You're welcome! Enjoy :)

This conversation is no longer open for comments or replies.