I seem to be unable to download pictures in Text Messaging

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  • Updated 4 years ago
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When using Text, if someone sends an attachment (picture) I'm unable to download it. Message that comes up say's "Message not downloaded Select to review the message and try again"
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Posted 4 years ago

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Daniel Kim, Mobile Master

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Do you have data enabled? data needs to be enabled to receive mms. Just make sure background apps don't use data while it is enabled.
Yes, data is enabled :(
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Paul Deschamps, Mobile Master

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DID you purchase the phone from Koodo or did you bring an unlocked device to Koodo? If you brought the phone to Koodo then make sure the APN settings are set to those of koodo. The APN settings can be found with a quick Google search for Koodo APN settings.
Also make sure that there isn't a data block on your account. Does your Internet work?
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Jeff Bastien

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Before opening the message (next time), turn off wifi and turn data on. As soon as the message is loaded, you can turn wifi back on.
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Paul Deschamps, Mobile Master

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No need to turn off wifi just turn on data to recieve the picture message and then turn off data after you have recieved the picture message. It will automatically switch from wifi to data to download the mms and then switch back to wifi after the picture is downloaded. You can also just leave both on and it will automatically switch, only using data to download the mms.
Yes, Paul, my internet works...I checked APN setting and everything looks good :(

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