I reset my voicemail password, but my new password won't connect me.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

I can't access my voicemail! I set it up my voicemail a while ago, but when the time came to actually use it I forgot my voicemail password. I reset the password, but whenever I put in the new password I just get a message saying someone else is logged into my mailbox so it can't connect me.
Photo of Lo


  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
The only thing I would try at this point is resetting it again via self-serve. If the problem persists, I would then recommend calling Koodo tomorrow at *611 from your Koodo phone and they can fix the issue since they're closed now

They're open 9am your local time

Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,746 Points 100k badge 2x thumb
Unless you want to be calling back multiple times, do not call from your phone for a voicemail issue. Call 1-866-995-6636 from a second line, choose option 6 for tech support.

This conversation is no longer open for comments or replies.