I reset my voicemail password, but my new password won't connect me.

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  • Updated 4 years ago
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I can't access my voicemail! I set it up my voicemail a while ago, but when the time came to actually use it I forgot my voicemail password. I reset the password, but whenever I put in the new password I just get a message saying someone else is logged into my mailbox so it can't connect me.
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Lo

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Posted 4 years ago

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Ahmad

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The only thing I would try at this point is resetting it again via self-serve. If the problem persists, I would then recommend calling Koodo tomorrow at *611 from your Koodo phone and they can fix the issue since they're closed now

They're open 9am your local time

Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Timo Tuokkola, Mobile Master

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Unless you want to be calling back multiple times, do not call from your phone for a voicemail issue. Call 1-866-995-6636 from a second line, choose option 6 for tech support.

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