I phone 4. Can't receive MMS

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  • Updated 5 years ago
  • Answered
Hi I just got an iPhone 4 today and I can't receive picture or video messages. I do have 400gb of data on my plan. Do you have any ideas on how I can get them to come through?
Thanks, shannon.
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Shannon M

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Posted 5 years ago

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Shannon M

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Correction, it's 400 MB of data. Sorry!
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Timo Tuokkola, Mobile Master

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Does anything arrive when someone sends you an MMS?
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Shannon M

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No, nothing comes through at all.
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Yannick

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Hi Shannon, is data working on your phone? Can you browse the internet and use Social Medias App (Facebook, Twitter...)? Thank you.

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Timo Tuokkola, Mobile Master

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If you don't even get a notification it's a network issue. Call tech support and have them put in a trouble ticket to the network team.
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Shannon M

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Yeah, data is working. I made sure i turned off wifi and checked... Guess ill have to call tech support. Thanks for all the responses :)
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Dennis, Mobile Master

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Is your iphone unlocked?
If you send an MMS does the other person get it?
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Shannon M

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Yeah, as far as I know it's unlocked. I got it directly through Koodo. I can send picture messages without any problems.
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Marcus Fenix

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By chance, did you have a CDMA phone before this iphone?
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Ivan, Mobile Master

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If you got it directly through Koodo and didn't pay to have it unlocked, then it is not unlocked.

Have you tried "Reset Network Settings" in the General > Reset menu?

You'll have to re-enter your various WiFi passwords but that's it.
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Shannon M

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It worked!! Thank you :)
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Shannon M

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Sorry, I don't know what CDMA is.
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Timo Tuokkola, Mobile Master

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He means: "did you have a koodo phone before the iphone that did not require a sim card?"
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Rodney Marois

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CDMA is analog digital
no Sim card req
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Shannon M

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Oh, no. My last one had a SIM card as well.
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Dennis, Mobile Master

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Timo is right. You gotta call tech support
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Shannon M

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Okay, thanks for all the help guys :)

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