i paid my phone bill,but no calls or texts will come in or out, how do i fix this?

  • 3
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

my phone was working fine yesterday, i went to send a text today and it failed, so i tried texting a few other contacts, all failed. my boyfriend tried texting me and it didnt go through, and calls wont even connect, when someone tries to call me, it goes straight to voice mail.
Photo of Biancca Marie Marino

Posted 4 years ago

  • 3
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
What phone?
Prepaid or postpaid?
What exactly happens when you try to send a text?
What exactly happens when you try to call out?
Did your phone actually get suspended before you paid your bill?
Does the phone say no service?
Unregistered sim?
Emergency calls only?
Based on what you have told us so far, the only thing we can diagnose is that your phone isn't working.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Could just be a network hiccup. If you're still getting signal bars and your phone doesn't say emergency calls only then I think you're still okay. Have you tried removing your SIM card and battery (if applicable) for about a minute and trying again?
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Try removing the battery and sim card for about 30 seconds and plugging it back in. Is your account in good standing?did you call koodo to see if you were suspended?
Photo of Nora Graves

Nora Graves

  • 60 Points
cannot call ou t on my phone need answers as i cannot call , help koodo
Photo of John Macias

John Macias

  • 60 Points
My phone is doing that now too. I did what they said and it worked.
Photo of Young Ney

Young Ney

  • 60 Points
My phone says no service. Payed bill on the 24th . I dont know what it is ive took service xard out and battery but still doesnt work and before all this happen my phone made a weird static soundand wouldnt stop till i locked my phone. I have metro LG
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
"...weird static sound" ... That's not good sign.

You should bring your phone to local repair shop to see if it's fixable or try contacting to the phone manufacturer.
I don't think Koodo can send it repair since you didn't buy it from Koodo.

This conversation is no longer open for comments or replies.