I paid my bill why isn't it showing up

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  • Updated 4 years ago
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I went to the bank to pay my first phone bill of my new phone but on the koodo self serve app it's telling me I still owe them that amount of money. Why didn't it go though or what should I do I tried called and everything but nothing seems to work out or fix my problem. .. This is so weird!!
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erin abbott

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  • confused and upset

Posted 4 years ago

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Dennis, Mobile Master

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When did you pay? it takes a few days for a bank to process payment
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erin abbott

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I payed it on May 8th
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Chad Burr, Mobile Master

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You brought your invoice to the teller and paid? I don't know the delay on that one. It might. Did they give you a receipt? Does it show on your bank acct?
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erin abbott

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yeah and yes they gave me a receipt and noo my phone isnt and bank account are not even together they have no relationship i havnt done anything yet with my bank and phone.
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Chad Burr, Mobile Master

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Verify the account number paid to matches the invoice
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erin abbott

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they match i called koodo and talked to a guy and said the same number and they match but im just nervous whats happening, never done this before! oh gosh,,
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Dennis, Mobile Master

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If you are worried and you are near your due date, then I would at least call koodo to report your payment just so they know you paid
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Milly

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There is not much you can do. I would wait 7 business days. If it has not gone through, call Koodo. They will fix it.

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