I paid my bill, but if i dial *611 its still saying the same old amount...I am worried about the bill

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  • Updated 4 years ago
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I got koodo last month. I paid 71.03 and paid 277.48 again two days ago. But still its saying 325 to pay..
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Sathish kumar

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Posted 4 years ago

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Zaphod Beeblebrox

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Log into your Self Serve. Sonce you mentioned when you paid, it will come down to HOW you paid.
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Sathish kumar

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i paid it through online transfer
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Zaphod Beeblebrox

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That could be a variety of ways. Online through the bank or Self Serve? Did you pay to the right account? If the answer is yes to that question, call Koodo to verify payment.
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Mayumi, Mobile Master

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It usually takes 3 - 5 business days for banking payment to take place :)
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Dennis, Mobile Master

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Does your most recent ebill say your initial $71.03 was paid (assuming you paid on time)?
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Sathish kumar

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Yeah, the status of that bill was noted as paid, but the balance was not upgraded to zero again...
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Dennis, Mobile Master

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So the balance in self serve is wrong but in all your ebills it is correct?

If so I wouldn't worry. The ebill is the Important one. If it doesn't reset you just need to call Koodo to give them a heads up. *611 on your Koodo cell

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