I only got this plan a week ago and I have already gotten a bill?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Photo of Misi Charles

Misi Charles

  • 70 Points

Posted 5 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,636 Points 100k badge 2x thumb
When you sign up for koodo service, you are automatically assigned to a billing cycle, depending on which cycle currently has the fewest people assigned to it. When this billing cycle closes, you will be charged a prorated portion of your plan rate from the day you activated until the end of your first billing cycle, plus the month in advance for the first full month of service. This is not unusual, and is pretty much standard practice with every provider in Canada.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,666 Points 100k badge 2x thumb
Yes this is normal and happens with every carrier, you pay for the time you signed up till the end of that billing cycle and for a month(the next full billing cycle) in advance. Then the next month you pay for any overages you have the month prior. It's probation and perfectly normal. You'll get your next bill in a full month from the day you got your last one now.

This conversation is no longer open for comments or replies.