I never recieved a validation email and I want to set up self serve

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  • Updated 5 years ago
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Hi 2 weeks ago i got set up for the first time with KOODO and was told i would recieve an email within 24hr to set up my account/self serve? i have yet to recieve this email. help!?
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Kirstin Trudeau

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Posted 5 years ago

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Camilo_A

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Hi there Kirstin... So I guess you will never receive it... Call Customer Service, they will double check the e-mail address provided on the system and they will send you the e-mail to complete your registration...

You will receive two, follow the instructions on the one that says Complete your Self Serve registration...

Enjoy...
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John Lee

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Definitely agree with Camilo. There are some bugs with Self Serve and if the initial sign up doesn't work the way it should, then you cannot really "fix" it yourself. I had to call Customer Service the first time as well and they reset the account for me and helped me set it up. :)
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John Lee

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Definitely agree with Camilo. There are some bugs with Self Serve and if the initial sign up doesn't work the way it should, then you cannot really "fix" it yourself. I had to call Customer Service the first time as well and they reset the account for me and helped me set it up. :)

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