I need help

  • 2
  • Question
  • Updated 4 years ago
  • Answered
So my phone got stolen today. i reported it and everything. They said i can get a new phone with a new tab but if i do i wont get my old plan. I can pay for the full price to keep the old plan ( i rather not do that to much money it was an iphone5s). I was wondering if i can just use one of my old phone, like my Blackberry Z10 for the time being then upgrade to another phone later maybe when the iphone6 comes out. would that still keep my plan?I know i still have to pay out my tab . which i am fine with, I just don't want to lose my Old plan. what should i do?
Photo of nancypham1994

nancypham1994

  • 110 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 187,078 Points 100k badge 2x thumb
You can keep your old plan on a tab S.

A tab M requires a minimum $30 plan. If your old plan is $30 or more you can another phone on tab m which is the best deal of them all

A tab L requires you to change to a Tab L plan
Photo of JC

JC

  • 1,020 Points 1k badge 2x thumb
Sorry to hear that,i lost my phone as well thru canada post. Did u ask the customer service to block ur phone? So that no one can use it here in canada,. And yes u can still use ur z10. If u will wait for iphone 6 maybe theyll offer a tab large on that for now. Anyways what plan do u have tho?
Photo of Robert

Robert, Mobile Master

  • 103,584 Points 100k badge 2x thumb
Yes you can use one of your old phone. You just need to pop in a new SIM card and activated it yourself through self serve. Also, as Dennis said, I think the only way you would need to change your plan would be on a tab L
Photo of nancypham1994

nancypham1994

  • 110 Points 100 badge 2x thumb
I have a Tab M it's about 50 dollars with 1gb for data, 500 mins and unlimited with texting,voice mail the same thing now :p. it's just cheaper for data that's all
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Yeah your plan's fine for Tab S or M.

Besides what has been mentioned, you actually don't need to pay off your Tab. You would only need to if you're redeeming the Tab for another phone from Koodo or canceling service. Since you'd be swapping hardware with your own device, your Tab will stay the way it is.

The only thing you'll need is a new micro SIM activated. They're $10 + tax. If you go to a Koodo shop or retailer that provides Koodo, they can change it for you.
Photo of nancypham1994

nancypham1994

  • 110 Points 100 badge 2x thumb
thank you so much! and Jc I didn't ask them to block my old phone. I lost it in States. should I go back and call them?
Photo of JC

JC

  • 1,020 Points 1k badge 2x thumb
No its ok,they can block the phone,yes. But if its lost in states it will not be blocked. Coz they can only flag the phone as lost/stolen if somebody will uses it in canada. But u can still call them just in case

This conversation is no longer open for comments or replies.