I lost my phone but I still have my last phone from Koodo.How do I disactivate my lost phone then activate my other Koodo phone

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  • Updated 5 years ago
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Donna Whalen

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Posted 5 years ago

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Ivan, Mobile Master

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Sorry to hear about that!

First log into your account via Self Serve and suspend your service (click on the Mobile Phone tab, the suspend option is near the bottom-middle of the page).

If your old Koodo phone takes a SIM card, then you'll need to buy a new one at a Koodo kiosk or an authorized reseller (Mobile Shop, Best Buy, etc.).

Once you get a new SIM card, go back to Self Serve (again under Mobile Phone tab) and click on "swap mobile phone" (bottom-left). Follow the instructions on there to register your new SIM card.

If your old phone is a CDMA phone (no SIM), follow the same steps in Self Serve for swapping a phone, but instead of entering a SIM card #, you'll enter your ESN/MEID # (usually found inside the battery compartment).

If you require further assistance please let us know.