I lost my phone and want to switch everything to a new phone. how do I do this?

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I lost my phone and I was wondering if anyone knew how to switch my plan from the lost phone to a new one. I've already deactivated the phone.
Photo of Madelaine Nabbe

Madelaine Nabbe

  • 70 Points

Posted 4 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,644 Points 100k badge 2x thumb
Since we're talking about an android let's assume you had a Google account on your old phone and that you had chosen to sync everything. If that's the case then if you get another android you'll only need to sign in with your Google account and during that process your new phone will ask you if you want to restore all your apps and settings. Just say yes and most of the goodies will flow over to your new phone.
Excluding pictures or text messages or other media

If you didn't have a Google account attached to the old phone then you'll have to just go through and reset everything by hand. Boo. After you do so I highly recommend getting a free Google account just incase this happens again.

Good Luck

Ps when you get your new phone it will come with a new sim card. Just go into self-serve and you'll be able to swap your service over to the new card.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
If I understand correctly, you've suspended your account? It needs to be undone for you to upgrade/use service again.
Photo of B2theden


  • 2,626 Points 2k badge 2x thumb
Your going to have to go to a koodo kiosk or Koodo store. To get your old plan switched to a new phone.

This conversation is no longer open for comments or replies.