I want to reverse a rate plan change that I just did

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  • Updated 5 years ago
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  • (Edited)
I removed a group of add ons and can't get them back.
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Sherri Cochrane

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Posted 5 years ago

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Chris Petersens

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What add-ons were they? I know switching off an old plan that is not available today means that you can't get it back, but I'm not sure what add-ons they had in the past that they don't have today.
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Technically, you can't get them back.

But if you call customer service you might be able to get an exception. No promises though.
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If the add-ons are no longer offered, there's absolutely no way to get them back now. If you don't see it on Koodo's website under "add-on's" then you can't get it. Sorry:(