I just changed my plan online, how long do I have to wait till it comes into effect?

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  • Updated 5 years ago
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The lady at Koodo told me I had to change my plan online, so I went ahead and did it and it said it went through but nothing has changed. How long do I have to wait for it to come into effect? I'm not in a hurry, I just want to make sure it worked properly
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Becca Willemsma

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Posted 5 years ago

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Erwin

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Hi there Becca,

Thanks for visiting the Koodo community. If you changed your plan on your self-serve it will take effect effectively.
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MatB

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it'll tak about 30 minutes when done through self serve.
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Timo Tuokkola, Mobile Master

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No it doesn't. I've walked customers through making changes over the phone while looking at the account and the change goes through immediately.
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Becca Willemsma

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so it will take effect immediately?
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Becca Willemsma

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its not showing the change on my account
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Timo Tuokkola, Mobile Master

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try making the change again, you may have missed a confirmation step.
worst case scenario, if the change has already gone through it will tell you that you have already made a change this month.
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Becca Willemsma

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Ok so since it says I have already made a change and can't make anymore this month the change has gone through? The change I made should allow me to send pictures, I still cannot send pictures
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Humberto Giambrone

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Do you have mobile data active (and wifi deactivated)?

MMS requires a mobile data connection.
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Becca Willemsma

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Ok so I deactivated my wifi and turned on my mobile date and it will let me receive pictures but they won't download and I still can't send pictures
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Jonathan I, Mobile Master

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Try it again with your data enabled... you may have to resend them.
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Becca Willemsma

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data is on and I've tried sending it a few times, there has gotta be something I'm missing, all it says is "sending" but never sends it
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Yannick

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Hi Becca, do you see a "Block Data" feature on your account on Self Serve? That would explain why it doesn't work. Also, what phone do you have?

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Becca Willemsma

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I have the LG optimus black, I used to have the block data feature on but I was able to turn that off
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Yannick

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Data are enabled on your phone but they might still be blocked at the account-level. I suggest that you contact us over the phone so we can have a look at it. We can be reached at 1-866-995-6636 from a landline, option #6. Thank you!

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