I have NO clue how to get satarted.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I got this samsumg phone. I got it at Futuresholp in Canada.

I can't get anything going on the blasted thing.

I am sixty years old and it's my first smart phone.

Where can I get to get live help from a human being, NO HASSLES, to get off the ground? This is very, very frusrtrating. I live in London, Ontario, Canada.

i hear customer service charges $10 to $25 for anything. I learned how to turn the phone on, but I haven't learned how to keep it from shutting down. I can listen to my music on it, that's about all. oh, and take pictures with it.

But nothing else. I can't even keep it from shutting itself off.

Where can I go in this town to get expert help for a total, absolute beginner?

Thanks.

Oh, I live on welfare, I can't afford even a penny for tuition fees.

I looked at the website how to register the phone. It said: The CDMI... and I got lost, I have no clue what that means. Then the next l ine was even more cryptic: "If you choose one of the EPI/EIP/PEI/PiE ... whatever the heck????
Photo of Andrew Szemeredy

Andrew Szemeredy

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,512 Points 100k badge 2x thumb
Did you sign up with a monthly plan with Koodo at Futureshop?
If so you just have to register for self serve to manage your own account.

They really should have helped you get started with the phone.

You can either call Koodo customer service to help set up your self serve account or even go to a Koodo kiosk and explain your situation. Neither of these should cost you any fees.

Regarding the phone powering off, have you charged it?
Do you mean the phone turning off or going into sleep mode?

Which samsung did you get?

If you are having second thoughts or just want to start over at a Koodo shop, note that you only have 15 days since your purchase to return the phone, cancel your plan and get your money back
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Edit :Here is a link for "store locater".
http://koodomobile.com/en/on/storeloc...

Also, you can keep pressing 0 when you call customer service ( *611 from your phone)
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Andrew,

Koodo doesn't charge you to call them... though I am not sure if they'd be willing to give basic phone lessons. It would be easier in person anyway, so that somebody can show you visually what's what.

HOWEVER! As Dennis already said, it sure sounds as if you are having problems with your phone that has nothing to do with you being inexperienced... it sounds as if things are happening that shouldn't!

I'd definitely go back to the store and have them explain some basics to you, and if something is wrong with the phone, exchange it. You might even try another phone, such as iPhone, which is usually a bit more "beginner friendly".

Sorry to hear you're having troubles, but don't give up. My Dad is 78 and he LOVES his Note 2 - but yes he needed someone to help him on his way :D
Photo of Andrew Szemeredy

Andrew Szemeredy

  • 100 Points 100 badge 2x thumb
It's fully charged. I can listen to music on it for hours, and then I charge it full again.

It is a Samsung phone. I have no clue which samsung model it is... it just says "samsung" on top.

I guess if they wanted me to know which it was, they woudl have put it in a clearly marked spot.

I paid for it $60, with forty percent off. I guess I get the forty percent off in functionality as well.... good for me.

Thanks for the person who showed me the store locator link... there is none of it on the website that I can find. The website is very good at talking in vague terms how great itself is, and about the wonderful NEW things are happening with the service, but it fails miserably in the provision of "know-how". There was a slip that came with the phone, it looked ridiculously simple. Turns out it was entirely fiction.

If the website's best shot at explaining how to activate the phone involves rebuses of abbreviations and anagrams, and two very short measley lines... then the State of the Union is in a very sorry shape.

I bet none of the head office staff can tell witout googling it, what "CIM" stands for. Or is it SIM.

Thank you you good people who do this service. I hope you get paid well by the head office for doing their job.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
None of us get paid here. :-) We just like helping others who have questions. :-) I know someone will comment on my view, but I do have to say that I would hold Futureshop and thei staff responsible.

If for example, I buy a Sony camera from them, I want to be shown the basics and not having to have to call Sony for help. Just my 2 cents.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Yes, we are all volunteers, Andrew. It's a hobby with us and none of the ones who answered you today are paid by Koodo. Unfortunately things go wrong, and I'd go back to your seller as well if I were you. It's no fun being so frustrated!

Also, if you have any questions about your phone that we can help you with, feel free to post in here! Most of us have a passion for phones and chances are you'll get your answers :)
Photo of Dennis

Dennis, Mobile Master

  • 187,512 Points 100k badge 2x thumb
The phone should have came in a brand new box. The name of the phone should be on the box
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
I thought the store locater would help you to find the nearest Koodo store or a retail partner, so you can go there easily to get help.

If you couldn't find anything, then I would go back to the Future Shop and have them show you some basic functions,
Photo of Andrew Szemeredy

Andrew Szemeredy

  • 100 Points 100 badge 2x thumb
You people are exceedingly nice. Thank you very much. It really makes me feel... good. That's the most impotant thing, not the phone.

I looked at the box. It said "Galaxy Discover". By Samsung.

I'll go back to Futureshop. They are nice there too, very, but they are clear across town. No problem, when I have some business at that end of town, I'll take the phone with me.

I wish to thank you all for being so supportive. I feel better already, and I have to tell you, it's largely due to your support and kind words.

Andrew
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Guess we all feel your frustration... you put a machine with more than two knobs in front of me and watch me go to pieces :D Yes that includes our washing machine!

Let us know how your visit to the store went, and if there is anything we can do to help you sort out your phone, just holler!
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Couldn't have said it better! :-)
Photo of Andrew Szemeredy

Andrew Szemeredy

  • 100 Points 100 badge 2x thumb
My friends,

I got it.

A brilliant flash of insight came to me: I should read the instrcutions that came with the phone. I did not do that the first time, and though I had no reason not to read the instructions, I had been nevertheless destined not to. A close friend of mine had told me a very long time ago that two typical Myers-Briggs codes for learning styles of adults, of the sixteen different kinds defined as available, are polar opposites when it comes to reading instructions. His type takes the package, opens it, and reads everything to the last word, before he'd take the item out of the wrapper inside the box. My type (INTJ) opens the package, and hacks the contents out, and hacks the assembly together, and hacks the usage, until he or she comes to an impass, at which point he or she reluctantly reads the instructions, but only that part which is relevant to the stumbling block.

It turns out that the phone had come with excellent, well-written, easy-to-understand step-by-step instructions. I followed them and now I have a phone that works.

So much for that.

---------------------------------

I bought the phone to watch videos on it on my 2-hour bus trip from London ON to Toronto and back. I do that trip regularly about four times a year.

I don't have the app yet, I'm thinking of picking up the VCL or VLC product, it's in a Beta version now. I have uPlayer on my home computer, and am very, very happy with that.

So... do you want me to post here, just as an afterthought, or follow up, how well the setup would work, once I tried it out?

Furthermore, I plan to use the phone to watch these movies without continuing perpetually to pay into the prepaid plan. I shall take out the SIM card and see if the thing works that way, the VLC media program.

If that works, then I'm sure it will work indefinitely after I got the app.

If you guys like, I can follow up on that, or you can try it out on your own, naturally.

Thanks for your help and emotional and moral support. I feel reeeeeally good now.

I will slump into another depression, of course, if and when I find out that the phone won't play movies once it's deactivated... such is human nature. Up and down.

All the best to you all,

Andrew
Photo of Angelea Leaming

Angelea Leaming

  • 964 Points 500 badge 2x thumb
They should have warned you that smart phones take time and patience to get to know them. Samsung is the best brand as far as Im concerned, especially their newer models. Practice and Patience and you will most likely love your new phone.

This conversation is no longer open for comments or replies.