I have a strange situation with my phone. The screen will not light up. My phone rings but I cannot answer it. HELP!

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  • Updated 4 years ago
  • Answered
I need to know what I can do to make my phone work
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Tim Landry

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Posted 5 years ago

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Ivan, Mobile Master

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To answer your question accurately, we need to know what phone you're using.

In the meantime, I suggest pulling the battery and restarting the phone.
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Tim Landry

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It is back working. I have no idea how - but now it works. Thank you
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Ivan, Mobile Master

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You're welcome. A battery pull should be the first thing to try if your phone is unresponsive. Let us know if you have any other issues.
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Tim Landry

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I have to say this - in my 67 years I have never met any business who gives the level of customer service you do. I also phoned in and I was laughing so hard I was crying. You are an absolute pleasure to deal with. THANK YOU!
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farley stenzler

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I have the same problem,, I have a nexus 4 and whenever I dial someone, it blacks out,, I can hear the other phone ringing and I can talk but I have no viewer, and no key pad functions so I cant end the call unless I power it off. There is no water damage, cracked screen or scratches,, its only 9 months old, I bought it new for 300.00 . Everything on the phone works, texting, music, apps, internet, etc,, Cept the only thing I need is a phone that works properly.. I brought it in on warranty,, and they refused to fix it saying that I had dropped it and the problem is a swollen battery. Did I just fall off the turnip truck or was i handed a load of Bull
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farley stenzler

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one other thing,, They offered to repair my phone for a small fee of $150.00 plus parts and taxes. What good is a warranty if I have to pay for a manufactures defect. They sent the phone to a third party repair shop and it seems like they do a thriving business by charging a lot of money for warranty work and seem to be getting away with it
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farley stenzler

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also, who charges over 150 dollars for a battery

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