I have a Samsung Galaxy S3 and I am not receiving any pictures messages. Any ideas?

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I have a Samsung Galaxy S3 and I am not receiving any pictures messages. Any ideas?
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Hayley Scarlett

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Posted 5 years ago

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Zaphod Beeblebrox

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Obvious question out of the way...

Is the data turned on?
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HippieLongstocking

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HEY there Haley!
is your data turned on, go into settings, data usage, there needs to be a checkmark in the box for mobile data :)
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Hayley Scarlett

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Yep, data is on! I am receiving text messages and can search the internet. I just am not receiving any picture messages.
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Myke

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How long ago has someone tried to send you a picture message?
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Hayley Scarlett

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I have been testing it since yesterday, so yesterday afternoon i know about 3 were sent. And then today within the last hour about 2 more that i never received.
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Myke

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Most I can suggest is to turn on airplane mode for 10 seconds then turn it off and test again. If the issue presists, call Koodo Tech.
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Hayley Scarlett

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The pictures are coming from an iphone though, on a different network. Not sure if that matter.
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Hayley Scarlett

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I had network problems yesterday, not being able to send/receive text messages in the afternoon. I have been testing with other phones this afternoon and am waiting to see if i can receive pic messages from other phones. I am able to send one to myself though.
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Myke

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Definitely give Koodo Tech Support a call. They can troubleshoot the issue & log a ticket to have it looked into further if need be.
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Dennis, Mobile Master

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Yes, what Myke said

1-866-995-6636 option 5
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Yannick

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Hi Dennis, technical support is option #6 :) Thank you!
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Dennis, Mobile Master

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Oops! I have been pressing the wrong number this whole time lol

Thanks for the heads up Yannick

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