Activating prepaid line and phone says SIM is invalid.

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  • Updated 4 years ago
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I went to the Koodo kiosk and they gave me a 1-800 number and it was no help.
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Isabella Meneghel

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Posted 5 years ago

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Some random Mobile Master, Mobile Master

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Koodo uses different SIM cards for postpaid and prepaid. Please make sure you have the right card for the account/plan you're using. Prepaid Koodo SIM cards are marked "PrePaid" on top, so they're easy to spot.
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Chad Burr, Mobile Master

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If your sim was already active (since you said you did a plan change) there's no need to reactivate it. Just put it in the phone and you're good to go.

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