I have a one year warranty with koodo for my otter box

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  • Updated 4 years ago
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There is something under my iPhone 5s screen, I don't know if it's dirt or a crack, I have an otter box case for it also a screen protector. Should I bring it into store?
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mikey22

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Posted 4 years ago

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Rocky Balboa

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I would we cannot see the condition of your phone. So if you assume theres a dent or crack I'd suggest exchanging it while you're under your 15 day grace period. Otherwise, you'd have to call apple tech support.
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mikey22

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There's no dent the screen is smooth it's under the screen
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Rocky Balboa

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As far as my understanding, Koodo doesn't provide extended warranty for specifically the otterbox but I may be wrong on this one. were you provided any paperwork to justify this?or do you have anything on hand to present to the store if need be?
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Rocky Balboa

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I was also informed the warranty would have to be checked by the Koodo store itself if anything so I would hop down to the Koodo Kiosk if I were you.
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mikey22

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How about my phone, will they do something I had it less than a month it's in the otter box case with screen protector, and I just noticed there's something under the screen, not under the screen protector. Under the actual screen
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Paul Deschamps, Mobile Master

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Having an otterbox does nothing for warranty of the phone it's just to provide extra protection of the device to help prevent anything from happening it's not a guarantee at all that something will not happen.

Like other have said we can't see it here so your best to take it into a koodo kiosk and see if they can see it and tell you what your options are.
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Rocky Balboa

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Any warranty work that needs to be done outside the 15 grace period has to be dealt with apple tech support. : 1-800-263-3394

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