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i have 4 accounts with koodo and have never had any problems with koodo...until december 3, 2013. I purchased a new iphone 4S and as of December 24, totally died. Won't charge, home key doesn't work, etc. I took it Apple store December 26 and they opened the back and said the phone definately wasn't new! They told me the phone was used or refurbished and i paid for a new phone at koodo! i cant believe koodo would scam me like this! Apple was great and replaced the phone with a new one but i shouldn't have had to do this in the first place. i'm very disappointed at this point with koodo