I had data coverage in Vancouver but not in Whistler. How do I reconcile this?

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  • Updated 4 years ago
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I just bought a prepaid sim with data that worked in Vancouver. I just came up to Whistler and dont have data any more.
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aujy

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Posted 4 years ago

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Dennis, Mobile Master

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There should be coverage in Whistler
http://help.koodomobile.com/coverage-...

Maybe you used all of your booster?

Does talk and text work?
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aujy

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Talk and text works.

I havent even started to use data yet. Its a new SIM. I dont think its use of booster? Even if so, surely I would get an update encouraging me to pay more?
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Daniel Kim, Mobile Master

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There wouldn't be an update to pay more because there isn't pay per use data for prepaid, you'd have to buy a whole new booster in the case of using one up. are you 100% sure data was turned off? your phone may have updated an app in the background etc on its own while data was left on. :(
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Dennis, Mobile Master

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Are you sure you got a prepaid data booster?

Check your self serve
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aujy

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@Dennis. im sure. its on my receipt
@Daniel. the SIM is less that 24hrs old and the phone was off because i was in a conference.

i did try again today away from wifi and i think it worked. let me try again tomorrow
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Ivan, Mobile Master

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Have you tried resetting your APN and making sure that it's selected?
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aujy

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@Ivan the lady at the store set it up and it worked in Vancouver. Not inclined to touch it just in case
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Dennis, Mobile Master

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Try pulling out your sim and battery and see if that works
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aujy

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I didnt do a thing and its working now
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Dennis, Mobile Master

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As long as it's working. If the issues comes back just pop back on here and we can try to see if we can dig deeper

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