I go away for 6 months,can I put my service on 'vacation stop' while I'm gone?

  • 2
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

Photo of terry white

terry white

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Yes you can dial *611. Customer service will put your line on seasonal hold for up to 6 months at $10 a month! Keep in mind you'll lose your current price plan and will have to choose from one of our current plans when you get back. I hope this helps!
Photo of Wayne Gesy

Wayne Gesy

  • 60 Points
When I asked to put my phone onto this plan, I was advised it would cost $15
per month, Does someone know what the actual cost is?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,656 Points 100k badge 2x thumb
Read the rest of the thread. The price changed to $15 about a month ago.
Photo of Erin Webb

Erin Webb

  • 60 Points
Ya I had the same problem ... 2 different prices.... should be no charge.... you and your tabs that is a joke.... paid 20.00 for phone in US and no extra charges.//// So dissapointed in Canada My home and pride.... Allowing this to happen....
Photo of Ellie Hunt

Ellie Hunt

  • 82 Points 75 badge 2x thumb
I just called customer service and was told there is a charge to talk to someone about this issue.
Photo of David

David, Mobile Master

  • 93,758 Points 50k badge 2x thumb
Were you specifically 'told' or was it the generic message as part of the introduction which includes the word 'may'?

The fee applies to tasks you could accomplish through self-serve, but as the vacation hold requires contacting Koodo directly, no fee applies.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,746 Points 100k badge 2x thumb
You can also only put the plan on seasonal hold if you are on tab s.
Photo of Humberto Giambrone

Humberto Giambrone

  • 4,900 Points 4k badge 2x thumb
You could port your number to a cheaper service in the meantime and then port your number back to Koodo when you return. Voip is probably the cheapest alternative, or if you stick to cellular service, SpeakOut by 7-11 would be the best option. $25 service minutes (lowest amount offered) + $10 sim will cover up to 365 days of service. For six months, that's 40% cheaper than a Koodo seasonal hold of $10/month ($60 vs $35).
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Fongo charges $25 for the porting service but their VoIP service is free.

Meaning, Terry could call Canada (but not the US) for free while abroad (if connected to WiFi, or if purchasing a data plan with a local carrier).
Photo of Humberto Giambrone

Humberto Giambrone

  • 4,900 Points 4k badge 2x thumb
The thing I wonder about with Voip is how easy is it to port back to cell service. I find that many employees at various cell retailers don't know how to do things that are in any way uncommon. They are great at cell-to-cell porting, but if you throw them a curve, like landline to cell (which shouldn't be that uncommon these days) or Voip to cell, you might run the risk of somebody who doesn't know what they are doing and will screw it all up.
Photo of RangerGord

RangerGord

  • 170 Points 100 badge 2x thumb
Not sure why but I just called Koodo about putting my plan on Vacation Hold and was told it is $15/month. Plus there is no guarantee that when I return I'll get the same plan I have now. Seems if Koodo is offering the same plan when I return that I might get it back.
All of these charges and restrictions are outrageous. This is terrible service. Verizon in the US offers vacation suspend for NO FEES plus the plan remains intact over the 6 months. It's too bad Verizon backed out of coming to Canada. We would have had much better service.
Photo of RangerGord

RangerGord

  • 170 Points 100 badge 2x thumb
Humberto, are you suggesting to cancel my Koodo account and port the number? I actually did cancel my account and will pay off my tab and then start over when I get back in six months. It would be great to keep my number and your suggestion sounds good and thanks.
Photo of Humberto Giambrone

Humberto Giambrone

  • 4,900 Points 4k badge 2x thumb
Well technically, the port will include the cancellation, if you cancel first, you then cannot port the number and it is lost.

Voip probably is the best deal, as Ivan mentions above, I don't know much about it because I've never needed to use it, but it's worth looking into. The 7-11 option works fine too.
Photo of Jason Kellar

Jason Kellar

  • 60 Points
i am out of the country and would like to putmy phone on vacation hold untill i get back. i cannot call star 611 from mexico so how do i get a hold of a rep from koodo. i am an older person not very good with computers and going on Koodos website aint helping me one bit. very very frustrated.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,656 Points 100k badge 2x thumb
From outside Canada or the United States, dial +1-416-279-8811
Photo of titaniumtux

titaniumtux

  • 12,952 Points 10k badge 2x thumb

You could log in on self-serve. If you can't dial *611, you can call Koodo at 866-99-KOODO (within North America, meaning might work if calling via Skype while in Mexico). You could contact them via web using this link: https://secure.koodomobile.com/account/appmanager/support/contactus

By the way, while roaming in Mexico, you should have received a text from Koodo providing you with a local Canadian number to call that won't bill you for roaming airtime to reach customer service. Calling that number should connect you.

(Edited)

This conversation is no longer open for comments or replies.