I don't understand.

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  • Updated 4 years ago
  • Answered
I just purchased a brand new Nokia Lumia prepaid phone, that came with a $20 activation credit, and a $50 top up voucher. All together, I should have had $70 of credit on my account; am I wrong?

So, I purchased the $50 Unlimited Messaging (Text and Picture) and Unlimited Local Calling, but my account is saying that my base plan is expired and my SIM card isn't even registered in my phone.

What is going on?
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Rachel Havok

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Posted 4 years ago

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Jonathan I, Mobile Master

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Did you activate/apply the voucher to your account? Otherwise I don't know what could be wrong.