I changed things, and paid, but my bill is confused. Why?

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Hi, about 2 months ago I changed my phone and plan so that it is all under my name. It was under my dad's name before, but I was still paying all the bills myself through online banking. Last month I paid my bill the way I had always done before, but my bill this months says that I did not pay last month's bill. Why is this? Did I send the money to the wrong place?
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Alina Bertolesi

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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were you possibly a few days late making the payment last month? If the payment is received after you billing close date it will not be reflected on the next bill.
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Did you look at both of the bills to see if the account number was the same?
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MarioB's right, if you've put your account from your father's name to your name that could only be a transfer of ownership.

With a transfer of ownership a new account is actually activated with a new number, so if you're still paying the old account number the money isn't paying your current bill.

This is easily solved by calling Koodo's account management team (#227) they can redirect the payments AND give you the new account number so you can register it with your bank account.

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