I can't see pictures sent from my phone to my email address (hotmail) .

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  • Updated 5 years ago
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The email said to download the new Quicktime, but that didn't change anything, despite restarting my computer and everything.
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Kelsey Metcalf

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Posted 5 years ago

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Photo of Erwin


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Hey Kelsey,

Is it a video? Quicktime is usually just in video format.
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Dennis, Mobile Master

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Did you download the file from your email to your computer for viewing?

Once downloaded, you should be able to open the picture file with a picture viewer.

If it is an iphone video then you will need quicktime or a cross platform media player like VLC media player
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Oh! I get it.

The format of the pictures might have been change.

Download the pictures to any folder on your computer. Then change its name.
Example: Kelsey.mbp (to Kelsey.jpg).

Just check whats the format. Perhaps your computer isn't configured for that format. And sorry to say that the phone isn't the issue.

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